Integrations Specialist – Aberdeen or Edinburgh, Scotland – Activtechnology

ActivPayroll
Published
14th January 2021
Location
Aberdeen or Edinburgh, Scotland, United Kingdom
Category
Admin  
Job Type

Description

PRIMARY FUNCTION

To assist the design and implementation of data delivery mechanisms between customer systems and activpayroll. To be a technical expert in relation to integration technologies and to manage the end-to-end implementation of customer selected integration options.

Responsible for supporting the Integrations Lead in end-to-end delivery of new strategic technology partner integration solutions, including analysis, scoping, technical design, testing, roll-out and documentation.

ROLES & RESPONSIBILITIES

Principal Duties

  • Become a technical expert on the inbound and outbound integration and API technology utilised and provide dedicated technical assistance to customers undertaking integrations.
  • Work directly with customers and third parties, attending integration meetings, providing guidance and representing activpayroll as a technical expert.
  • Guide and influence customers where appropriate with decisions regarding their technical integrations.
  • Ensure that all integrations result in a high standard of data delivery, maximising the available functionality.
  • Identify change requests for technical development that will improve the integration process, or the service being offered to customers and third parties.
  • Liaise with the Development Team to design and scope enhancements to integration solutions based on Customer and Operation Team feedback.
  • Work closely with the rest of the Technology Team to maintain a good technical understanding of the core systems.
  • Support the release of new integration functionality, APIs and enhancements with customers.
  • Test enhancements & new releases, and coordinate its rollout with customers, and internal implementation and support teams.
  • Documenting inbound and outbound integration procedures and training internal support teams.
  • Maintenance and implementation of systems and data setup associated with demonstrating integration capabilities to potential and existing customers.

Service Excellence

  • Identify and manage any integration issues and provide 2nd level support to production issues relating to integration and API usage.
  • Ensuring that any issues / problems are escalated appropriately.
  • Ensuring that any work is performed in accordance with any agreed schedule.

Team Focus

  • Prioritisation of own workload on a day to day basis.
  • Ensure compliance with data protection regulations.
  • Provide support and guidance to Integrations Lead.
  • Covering for the Integration Lead when absent or unavailable.
  • Providing support to Global Projects and payroll teams.

Commercial Awareness

  • Identifying any process improvement areas and highlighting to Integrations Lead.
  • Showing initiative with new ideas.
  • Identifying and highlighting to Integrations Lead, ad-hoc requests and opportunities for work that would incur additional fees.

Professional & Personal Development

  • Ensure that PPR objectives are reviewed with Integrations Lead regularly.

Competencies

  • Experience in developing process documentation including process flows, user guides and technical requirements.
  • A background in Software Development or similar function is desirable.
  • Bachelor's degree or equivalent in Information Technology, Computer Science, Engineering or related field is desirable but can be substituted by experience.
  • Knowledge of modern integration technologies, principles and best practices.
  • Good interpersonal skills and the ability to communicate clearly at all levels through reports, presentations and forming effective relationships.
  • Competent oral and written communication skill, with ability to evaluate queries and advise customers in a timely and professional manner.
  • A high level of personal drive and self-motivation with an ability to work under own initiative.
  • A willingness to learn new tasks and be flexible.
  • Customer-focused with a service-orientated approach.
  • Ability to build relationships with customers and colleagues.
  • Flexible and adaptable to work demands within the company.
  • Ability to balance priorities to achieve results.
  • A confident team player.
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