Payroll Operations Manager – Ireland

17th November 2020
Ireland, Ireland
Job Type



  • Leads the establishment of the Irish office on behalf of activpayroll
  • Demonstrates an excellent level of practical payroll and legislative knowledge in Ireland
  • Responsible for all activpayroll operations in Ireland and ownership of local P&L and budget
  • Responsible for establishment, recruitment & subsequent management of a local payroll processing team
  • Responsible for building and maintaining internal activpayroll stakeholder relationships
  • Responsible for delivery of strategic business goals as agreed with the Chief Operating Officer
  • Responsible for customer relationships & service delivery in Ireland
  • Responsible for compliance with all company policies and procedures
  • The Payroll Operations Manager - Ireland must endeavor to improve operations, decrease turnaround times, streamline work processes and work cooperatively and jointly to provide a quality seamless customer service
  • Implementation of new customers and projects to timescales and budgets. Providing quotes to all payroll customers for services and ad hoc work. Dealing with customer enquiries for services and costs.
  • Support the establishment of a group compliance function in Ireland and recruitment of a Group Compliance Manager


Principal Operational Duties

  • Line management of the Payroll Team, coordinating the department workflow and distributing work evenly across the Payroll Team to ensure the delivery of a high quality, responsive and efficient service
  • Responsible for maintaining accurate resource plans and ensuring that future resource requirements are planned ahead
  • Coordinate and delegate workload across the Irish team
  • Prioritisation of both project activities and ongoing operations with direction from the Chief Operating Officer
  • Acting as an escalation point for both team members and customers to provide support and direction
  • Responsible for maintaining company quality and data security standards
  • Responsible for developing and maintaining the relevant Business Management System in Ireland
  • Responsible for recruitment and selection of new team members with the support of the Group HR Manager
  • Identify and deliver training requirements to both individuals and the team ensuring timely delivery to grow the team’s knowledge
  • Succession planning in conjunction with the Group HR Manager
  • Perform employee annual performance appraisals and identify individual training requirements and career development
  • Review existing payroll processes regularly to look for efficiency improvements and present business cases for change and improvements
  • Building and maintaining strong relationships with activpayroll customers
  • Work with the Key Account Manager where necessary to complete customer activities and ensure that these deadlines are achieved
  • Ensure an effective communication plan is in place within the region, holding regular meetings, providing and receiving feedback from the activpayroll team and customers and reviewing KPI performance. These meetings should have clear TOR’s and action logs to monitor and ensure progress is made.
  • Responsible for ensuring a safe working environment and addressing all health and safety concerns immediately
  • Responsible for facility physical security
  • Manage absence and employee holidays to ensure that the Payroll Team are adequately resourced at all times ensuring accurate and timely processing of the work in accordance with company procedures and customer requirements
  • Develop training schedules for the Payroll Team, which shall result in continuous career development of the Payroll Team and business improvements.
  • Ensure that invoicing is performed timely and accurately by the Payroll Team and coordinate with the company Finance Department to develop and implement continuous improvement to the invoicing procedures
  • Have the responsibility for all commercial proposals generated by the Payroll Department, in particular resource requirements, schedule for performing the work, additional IT infrastructure requirements, inter-department assistance, business risks.
  • Identify improvements and new technology with the assistance of the IT Department to improve Payroll Department efficiency
  • Proactively keep up to date with Irish legislative changes

Interface Activities

  • Supporting the COO and CEO as required with operational and commercial activities
  • Accountable for managing and resolving any customer queries or escalations
  • Management of customer expectations for service delivery, taking into account the severity of any issues, complexity of the work and resource availability
  • Attending networking events and conferences as required
  • Assisting the implementations of Irish customer payrolls
  • Provide training of activ8 to customers

Commercial Responsibilities

  • Responsible for the contractual review of all customer agreements and identification of contractual obligations
  • Assisting the Commercial & Contracts Team with information for proposals as required
  • Ensure that non-routine and/or complex additional work requests from customers are reviewed, the work fully understood and scoped, risks identified and a plan and resources are in place before commencing the work


  • Possess a high level of payroll and payroll related legislation knowledge in Ireland
  • Leadership and direct management experience
  • A sound understanding of risk management activities and processes
  • A high level of personal drive and self-motivation coupled with a strong positive attitude
  • The ability to lead, influence and motivate teams, providing direction and clear instruction
  • Experienced in resource planning and management
  • High level of oral and written communication skills, with the ability to present and communicate effectively
  • Flexible and adaptable to change
  • Responsible for audit coordination and completion as required
  • An ability to coach and mentor team members to develop a robust succession plan
  • Accountability for the responsibilities of the role and for actions taken
  • Customer-focused with the ability to establish and strengthen relationships with customers and internal stakeholders
  • Ability to multi-task and to co-ordinate numerous projects and operational teams concurrently
  • The ability to work under pressure to strict deadlines and to manage and direct team members during peak times
  • Good level of IT literacy; familiarity with databases and current software packages
  • Experienced in conflict management having the ability to diffuse conflict without requiring support
  • Demonstrate honesty and integrity to gain the trust and respect of the team, internal stakeholders and customers
  • Has the ability to manage self and can manage own time and workload efficiently and effectively
  • Payroll qualifications or willing to undertake study
  • Minimum 5 years’ experience in payroll processing and administration
  • Previous experience in a Team Leader or Management role essential
  • Confidentiality when dealing with personal staff matters/financial matters/customers
  • Proactive approach to problem-solving
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