Tag: Employee Performance

When There’s No Playbook, Change The Game.

As the trending joke goes, it’s not the CTO or the CEO, but COVID-19 that has led to digital transformation in most companies around the world in 2020. Indeed, before the crisis broke, less than half of all companies even had a remote work program. Today, institutions and industries where #WFH was, at best, a… Read more »

From Great EX To Great CX – Employee Satisfaction Leads to Customer Satisfaction

Increasingly, HR practitioners are keen on the circular relationship between employee experience, employee satisfaction, customer experience and brand loyalty.  Renowned as the promoter flywheel,  this relationship shows how a satisfied employee and a satisfied client are two sides of the same coin. In other words, delight your staff with experiences that enhance their employee engagement, to create satisfied customers,… Read more »

Incentive Delayed Is Incentive Denied

Still wondering why Varun ‘Sales-Ninja’ Singh ko gussa kyon aata hai?  Your client wanted it YESTERDAY. Your customer needs it NOW! What makes you think your reps, channel agents and vendors will be ecstatic about an incentive package that will materialize only “After 30 days, and kindly adjust for some delays”? Delayed gratification isn’t just… Read more »

What is the Alternative to Performance Management?

Performance Management - Featured Image

With many organisations moving away from rating based performance management systems, why are they making this move and what are the alternatives? From our research at BeTalent we believe there are at least 5 reasons why the Performance Management style of measuring and monitoring talent isn’t working. Misassumption  1: “You reach high performance by developing… Read more »