Tag: Employee Recognition

From Great EX To Great CX – Employee Satisfaction Leads to Customer Satisfaction

Increasingly, HR practitioners are keen on the circular relationship between employee experience, employee satisfaction, customer experience and brand loyalty.  Renowned as the promoter flywheel,  this relationship shows how a satisfied employee and a satisfied client are two sides of the same coin. In other words, delight your staff with experiences that enhance their employee engagement, to create satisfied customers,… Read more »

Incentive Delayed Is Incentive Denied

Still wondering why Varun ‘Sales-Ninja’ Singh ko gussa kyon aata hai?  Your client wanted it YESTERDAY. Your customer needs it NOW! What makes you think your reps, channel agents and vendors will be ecstatic about an incentive package that will materialize only “After 30 days, and kindly adjust for some delays”? Delayed gratification isn’t just… Read more »