From Great EX To Great CX – Employee Satisfaction Leads to Customer Satisfaction Posted 29th May 2020 by Xoxoday Increasingly, HR practitioners are keen on the circular relationship between employee experience, employee satisfaction, customer experience and brand loyalty. Renowned as the promoter flywheel, this relationship shows how a satisfied employee and a satisfied client are two sides of the same coin. In other words, delight your staff with experiences that enhance their employee engagement, to create satisfied customers,… Read more »
Incentive Delayed Is Incentive Denied Posted 26th May 2020 by Xoxoday Still wondering why Varun ‘Sales-Ninja’ Singh ko gussa kyon aata hai? Your client wanted it YESTERDAY. Your customer needs it NOW! What makes you think your reps, channel agents and vendors will be ecstatic about an incentive package that will materialize only “After 30 days, and kindly adjust for some delays”? Delayed gratification isn’t just… Read more »
Employee Engagement Matters More When You Work Remotely Posted 24th April 2020 by Xoxoday This article outlines some tested methods that renowned organisations across the world have adopted to motivate and appreciate their distributed and remote teams.
What Does Using Social Recognition Software Say About Your Business? Posted 21st April 2020 by Workstars In this post, Workstars’ Andrew Greenwood argues that social-based employee recognition programs not only signal trust to employees, but also create a greater sense of transparency, fairness and empowerment within an organisation.
